RETURNS AND REFUNDS POLICY
Last updated December 26, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please contact our support team at Contact@canvaseasyart.com and we will do our best to resolve any issues you have . Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at Contact@canvaseasyart.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
17224 S. Figueroa Street, Gardena, California (CA) 90248.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Cancellation of Order
You have 12h from the purchase of the item to cancel the contract for your order (Not applicable for orders with special requirements). In this case, we will issue you with a refund, however, if you have already received the order, or it has already been dispatched, then you will need to return the entire order at your own cost if you have already received them. Please obtain the necessary insurance & proof of posting when you return items, CanvasEasy will not be held responsible for returns damaged or lost in transit. In all cases, the goods must be in their original condition and will be inspected on their return. If the goods are found to have been used or are damaged in any way, CanvasEasy reserves the right to withhold the refund. If we didn’t receive the canceled order back, we may arrange to have them collected at your cost.
* Orders with special requirements include: Combine photo Painting, Restore portrait.
special note for the product that requires a design service:
the client can ask for a preview mockup before print, in that case, CanvasEasy will send an order preview in the next 24h and wait for the client approval. after 24h a reminder will be sent to the client, if we didn't get an answer in the next 24h after the 2nd email we reserve the right to ship the item.
after the approval clients cannot cancel the entire order under any circumstances. if the client canceled the order after approval he will get a 50% refund, the other 50% will be charged as design fees.
design fees should be paid also if the client request for changing the picture after preparing the preview.
How to cancel your order, or return or exchange a product?
Contact CanvasEasy to let us know that you wish to cancel your order, return or exchange a product. You can do this by sending an email to Contact@Canvaseasyart.com with your name and order number specified in the subject line, we will then confirm the actions that you need to take.
Defect or Damage
Where a claim of defect or damage is made please contact CanvasEasy and provide a photo/short video proving and explaining the problem, CanvasEasy will send you a replacement and notify you with instructions to deal with the damaged item. You shall be entitled to a refund of any reasonable return postage charges. Please note that CanvasEasy shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing.
CanvasEasy will process the refund directly to your payment card/PAYPAL, in no more than:
a. 14 days after the day the product is received; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product; or
c. if there were no goods supplied, 14 days after the day on which you informed CanvasEasy about your decision to cancel your order.
Giving you peace of mind when ordering. If you have any further questions, please contact CanvasEasy directly.